We all know you can't manage without meetings and with the impact of technology; many more of them take place online. So how do you run an efficient, effective and productive virtual meeting? The ability to run a good meeting is not a gift, it's a technique. In fact, it is a technique with key elements that apply to face-to-face and virtual meetings. Chapter 1: Meetings - Show You Understand. Show you understand in meetings by listening actively and showing empathy. Chapter 2: Meetings - Work to a Joint Solution. To work to a joint solution you should be assertive, not aggressive. You should ask for other people's ideas, build on them, offer your own ideas, and construct the solution for everyone's needs. Chapter 3: Planning Virtual Meetings. Virtual meetings should be planned, informed and prepared. Chapter 4: Running Virtual Meetings. Hold the sausages! Running virtual meetings should be structured and controlled, include a summary, and encourage further dialogue.