HR expert Peter Wallbridge explains how to prepare for and manage recruitment like a star. Recruiting, interviewing and hiring are among the top concerns facing HR. We must craft the position description, refine the business story, target the advertising and use top criteria to screen applicants. Use a shortlist with phone interviews, finalize the shortlist and deliver a consistent message. Use an evaluation matrix and ask behavioral interview and situational questions, simulations and work tests. Always give feedback to unsuccessful applicants.