A large part of any job depends upon good communications skills. Some of this may be written communication such as emails and reports, but the majority of it will be face-to-face. A good understanding of body language can help your staff deal more effectively with colleagues, customers and suppliers. This episode will help improve face-to-face communication skills through effective body language and assertiveness. Chapter 1: Body Language. This chapter will teach you the do's and don'ts of body language. Examples include don't adopt 'status' positions, build barriers, fold arms defensively, or use closed hand gestures. However do use friendly eye-contact, open hand gestures, and echo posture. Chapter 2: Assertive versus Aggressive. This chapter outlines submissive, aggressive and assertive body language behaviours. Chapter 3: Assertiveness Tips. Tips to be assertive include being honest, sticking to the bottom line, and negotiating as equals.