Wherever two people get together to do a deal, there's the possibility that at least one will end up feeling cheated, angry or resentful, even though both set out believing that they could achieve a mutually beneficial solution. By identifying and following the main stages of negotiation, and avoiding emotional behaviour, unproductive rows can be circumvented. Chapter 1: Pitching High. Learn the skills to pitch high, trade, and not concede. Chapter 2: Don't Negotiate Separate Parts. Discover how to negotiate the full picture and how to avoid agreeing to separate parts. Chapter 3: Getting a Fair Deal. Learn how to negotiate a fair deal, avoid threats and ultimatums, ask 'what if?' questions, and get a fair deal for both sides.