All organisations want high achievers, but don't always hire the best people for the job. Senior Vice-president, Chief of Staff and Performance Officer at BOFI Federal Bank, Jan Durrans discusses with Eve Ash her tips for recruiting the best people. These include taking a holistic review of recruitment strategy (each element builds a more complete picture that allows you to come to your decision), sorting the problem-solvers from the problem bringers, asking probing questions and fact-checking interview candidates, and ensuring consistency of interview approach.