Communicating in writing via reports or in emails, for example, is an important skill to master. A good report takes minutes to read, holds its value for months and can be made available globally to countless people within any organisation. It can also demonstrate the writer's knowledge of the subject and quality of thinking. To use email effectively you need both to manage your inbox efficiently and to apply the principles of good communication. Chapter 1: Structuring a Report. When structuring a report you should list objectives, organise the points and structure the document. Chapter 2: Formatting a Report. When creating a report avoid jargon and use plain English, make it readable, and package the report attractively. Chapter 3: Email Etiquette. Simple email etiquette includes turning off alerts, making time for emails, organising messages, answering promptly and checking before sending, and using relevant subject lines. It is also important to prune mails regularly and know how to use out-of-office.