Peter Wallbridge expert HR consultant speaks on conducting appraisals to ensure best outcomes. He tells Eve Ash it is the responsibility of the appraiser to meet the employee on common ground with regard to goal-setting. He emphasizes the importance of self-assessment and manager's assessment and the ongoing development culture, planning and agreeing on goals, KRAs (Key Result Areas) and KPIs (Key Performance Indicators). We must assess performance and discuss career development, and incentive payments.